This book breaks new ground on customer care. Drawing on the author's international experience and research, it provides new insights into helping customers make the best use of their time when dealing with YOUR organisation. Guidance is given on 'time shaping' for optimum customer satisfaction. Critical time care factors for industries as diverse as banks, airlines, hotels, supermarkets, are defined together with many tips on how to steal a march on competitors by this revolutionary and practical approach to customer care.
Mark Brandon Read, known to his friends and enemies alike as "Chopper", has spent more than 17 years in prison and has a reputation for violence earned in a blood-spattered career as a streetfighter, standover man, gunman and underworld executioner. He has been shot, stabbed, hit with a claw hammer and nearly kicked to death. In "Chopper 3", Read reveals more stories from the underworld, bringing his humour and sharp eye to bear on prison life, brutality, corruption and the warped code of the values of the criminal fraternity.